Frequently Asked Questions
Ordering on Christofle.com is simple. Select the item you would like to order and click on the “ADD TO CART” button. Follow the directions in checkout and complete your order. Alternatively, we invite you to contact Customer Service to place an order by calling +1(360) 777-5260
Christofle.com accepts Visa, American Express, Mastercard, and PayPal.
Your payment and all related information is safe on Christofle.com. We use a security-standard encryption system to maintain security and confidentiality.
Only one card can be used per transaction for online purchases.
Unfortunately, we do not offer this service currently.
For assistance with changing the delivery address on your order, please contact Customer Service at +1(360) 777-5260
Currently, we do not accept gift cards for online purchases.
We do not include prices on invoices for gifts.
We ask that you allow 3-5 business days for you to receive your order.
Yes. When you get to the checkout in the Billing Information section, check the box that says, “Ship to a different address” and enter the shipping address. Please kindly note that we do not ship to P.O. Boxes or mail forwarding companies
All Christofle.com orders are carefully packed in a signature Christofle box tied with a decorative ribbon. Kindly note that porcelain and crystal wares are packed separately in protective boxes to prevent breakage while they are in transit.
When you get to checkout, simply type your message into the “PERSONAL GIFT MESSAGE” box. The note will be printed on a card and placed with your gift.
Returns purchased online must be made within 14 days from the date of delivery. All returns must be in their original condition with all tags and in its original packaging. Please note that we do not provide pre-paid return shipping labels.
Once the return is received, it will be processed for a refund. The refund is issued to the same form of payment used in the initial purchase.
For assistance with your return or exchange, please contact Customer Service at +1(360) 777-5260 or with the contact form.
Online purchases can be exchanged in a Christofle boutique. Unfortunately, refunds cannot be made through a boutique for online orders.
To return your order for a refund, please contact Customer Service at +1(360) 777-5260 or service.clients@christofle.com
Unfortunately, engraved and personalized items cannot be exchanged or returned.
Flatware
We kindly suggest cleaning your flatware in a dishwasher or hand washing using a gentle detergent that does not contain citrus.
When not in use, we advise that you store your sterling silver flatware in a chest or one of our Anti-Tarnish Flatware Storage Pouches.
Frames
All Christofle picture frames are varnished and do not require any special care.
Do not use any cleaning products: neither Christofle's cleaning products nor traditional cleaning products (for example, window cleaners) that could damage them.
A dry (or damp) cloth is sufficient to remove dust.
Jewelry
Our beautifully crafted sterling silver jewelry is meant to last a lifetime. We suggest cleaning it with a Christofle Polishing Cloth or Silver Flash Anti-Tarnishing Solution.
For your jewelry pieces that contain pearls, wood, diamonds, and other stone, use only the Christofle Polishing Cloth as the solution can cause discoloration.
Christofle porcelain is microwave safe as long as it is not embellished with silver, gold or any other metal.
Christofle flatware is dishwasher safe. We suggest using a natural, non-abrasive detergent. Also, do not use a dishwashing detergent that contains citrus.
Kindly note that any flatware with gold gilding should be hand washed only.
We invite you to bring your item(s) into a Christofle boutique or contact Customer Care at +1(360) 777-5260 for assistance with a repair. A list of our boutiques can be found here.
The cost of a repair depends on the condition of the article, the underlying issue, and the extent to which it needs repair. A quote will be given upon assessment of the item. Please kindly note that repairs are facilitated once the customer validates the repair cost.
We invite you to send photos of your items to Customer Service who will liaise with our Museum & Archives Manager in France in having your piece evaluated.
Please find a list of our stockists here.
Please direct your inquiry to Customer Service here and your information will be given to a Sales representative.
Kindly direct your inquiry to Customer Service here and your information will be given to a Sales representative.