Terms of use

PROPOSITION 65

Proposition 65 Warning: Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead - a chemical known to the State of California to cause birth defects or other reproductive harm.

VINTAGE

The products of the Christofle Vintage Collection are second hand products selected and authenticated by Christofle. They are products in good condition and restored in our workshops in Yainville (Normandy). They have been polished by our goldsmiths in order to give them back their shine while preserving the patina linked to time and use.
The products of the Christofle Vintage Collection are therefore less shiny than new products - traces of use and aging may still be visible on the products.
Although historical and antique hallmarks may remain visible on Christofle Vintage Collection products, the patina that characterizes them and makes them attractive when given a second life does not guarantee their level of silvering, which cannot be considered an essential characteristic.
The Vintage Collection products are neither returned nor exchanged, except in the case of application of the legal guarantees.

 

TALISMAN CONFIGURATOR - SPECIFIC CONDITIONS OF USE

The Talisman configurator, accessible by following this link https://mcstaging.christofle.com/us_en/talisman-experience, is a tool that allows you to virtually test colors on 3D representations of the cutlery's handles from the Talisman collection by Christofle. The Talisman configurator is an illustration tool for commercial use only, with no contractual value or obligation to purchase.

Once the color has been chosen for all the selected flatware from the Talisman collection by Christofle, the user can send their project to Christofle, save it, or share it by email with people of their choice.

The colors available for simulation on the handles of the cutlery from the Talisman collection by Christofle can be generated from:
- 10 colors preselected by Christofle.
- colors from photographs and visuals from Christofle's ambiance*.
- colors from images uploaded by the user**.

As the Talisman configurator's representation of the user's chosen colors may vary depending on the user's device and screen settings, the illustration provided by the Talisman configurator is indicative. A sample cutlery piece may be offered as part of a project with Christofle, upon further discussion and development of the project.

Finalizing a simulation on the Talisman configurator is not considered to constitute a contractual offer or a firm order. It will need to be the subject of a detailed quote from Christofle, particularly to assess the feasibility, availability of cutlery from the Talisman collection by Christofle, deadlines, prices and the terms for providing a sample, if applicable, will be provided by Christofle.

Christofle may collect personal data about you when using the Talisman configurator, including first name, last name, telephone number, email address, and delivery country, which the user expressly accepts; for the sole purpose of configuring flatware from the Talisman collection by Christofle and any associated sale. 

This processing is governed by our Privacy Policy in accordance with applicable laws and regulations, including the General Data Protection Regulation, known as "GDPR".

 

* All elements used in the Talisman configurator (texts, images, drawings, models, logos, visuals, animations, videos, etc.) are the exclusive property of Christofle. The ambiance visuals were created with DALL·E through ChatGPT.

** Images uploaded by the user on the Talisman configurator are used solely for color simulation, which the user expressly accepts. They are not retained by Christofle after simulation.

 

FIELD OF APPLICATION

These Terms and Conditions of Sale, which set out inter alia the procedures for ordering, paying for, delivering and possibly returning Christofle products, are applicable to all sales of Christofle products completed via the Website, for delivery only in continental US and Canada.

Consequently, the customer declares that he has read these Terms and Conditions of Sale before placing his order. In this respect, for every order placed on the Website, the customer must confirm his acceptance of the Terms and Conditions of Sale by checking the box “I agree with the Terms and Conditions of Sale”. This validation at the time of ordering therefore constitutes acceptance, without restriction or reservation, of these Terms and Conditions of Sale and waiver of the right to invoke any other terms and conditions not expressly agreed between Christofle and the customer.

In accordance with the provisions of articles 1369-1 and 1369-4 of the French Civil Code, these Terms and Conditions of Sale may be saved on a computer and/or printed by the customer.

These Terms and Conditions of Sale shall be applicable as long as they appear on the Website. Christofle may amend and update these Terms and Conditions of Sale at any time, being specified, however, that the applicable Terms and Conditions of Sale shall be those in force on the date the order is placed by the customer as formally accepted by the customer.

 

CUSTOMER IDENTIFICATION

The online sale of Christofle products on the Website is exclusively reserved for end users, i.e. customer consumers, as defined by Law and case law, acting exclusively for their own account and domiciled in Metropolitan France, including Corsica and Monaco in Italy, in Germany, in Spain, in United Kingdom, in Belgium, in Luxembourgand in the Netherlands. 

The customer shall bear the telecommunication costs for Internet access and use of the Website.

Within the framework of the online sale of its products, Christofle shall establish a database of its customers which will list certain personal information required for the registration, processing and follow-up of orders, such as inter alia:

- e-mail address, surname, first name, address, telephone number, date of birth;
- password;
- delivery address and billing address. 

In order to be able to buy a product on his first order, the customer shall be required to open a customer account and complete an order form setting out certain compulsory fields so that his selection may be processed by Christofle. Subsequently, and for any new order, the customer shall identify himself via his e-mail address (user ID) and password, the confidentiality of which he shall be responsible for protecting, by clicking on the “Identification Confirm” icon.

The information provided by the customer when opening his customer account or during each of his orders must be complete, accurate and up to date. Failing this, Christofle shall not be in a position to fulfil the orders. If the customer does not wish to provide such information, Christofle shall not be in a position to respond favourably to his order.

This database was the subject of a declaration made to the French Data Protection Authority (Commission Nationale de l’Informatique et des Libertés), in accordance with the provisions of French law n° 78-17 of 6th January 1978 relating to data protection, amended by law n° 2004-801 of 6th August 2004. The information that it contains may be communicated in full or part only to those Christofle service providers involved in fulfilling orders.

The customer is hereby informed that this same information is also collected by a body responsible for combating bank card fraud as contained in the “Payment terms” section hereafter.

The customer has a right to access, amend, correct and delete personal information concerning him collected and processed by Christofle. He may exercise this right at any time and without cost by sending a letter to ORFÈVRERIE CHRISTOFLE SAS, Service Marketing – Données personnelles, 191 avenue Charles de Gaulle, 92200 Neuilly-Sur-Seine, FRANCE or an email to service.clients@christofle.com. All of these particulars may be consulted by the customer by clicking on the “Confidentiality policyPrivacy Policy” icon displayed on the Website.

 

ONLINE ORDERING PROCEDURES

For every Christofle product selected and added to “My basket bag”, a summary page will be displayed, showing a photograph of the product, its description and reference, the quantity chosen and, if applicable, the associated engraving, the unit price, the engraving price if applicable, the delivery price and the total order price. 

Christofle takes the greatest care and ensures the greatest accuracy in the presentation and description of the products offered on the Website (including photographs, designs and previews of the engraving) within the limitations of the technique and the IT equipment used and in compliance with the best market standards. However, it is possible that minor errors may exist on the Website, which the customer acknowledges and accepts. Customers may contact Christofle Customer Service either by clicking on the “Customer Service” icon or by calling the telephone number provided on each Webpage of the Website for any additional information or questions that they may wish to ask before ordering products. In any case, in the event of non-conformity of the delivered product in relation to its description on the Website, Christofle undertakes to correct this error: the consumer may either exercise his right of withdrawal, or implement the Christofle conformity guarantee according to the terms and conditions set out hereafter.

The customer may check the details of his order and its total price described in “My Bagsket” and, where applicable, correct any errors, before finally validating his order and formally expressing his acceptance by clicking on the “Place order” icon. After validation, the order is sent to Christofle for processing. It may no longer be amended and/or cancelled save under the terms and conditions expressly stipulated in these Terms and Conditions of Sale or under the terms and conditions required by the law in force.

In the event of prolonged inactivity when logged on to the Website (sixty minutes), it is possible that the selection of Christofle products chosen by the customer and added to “My Bagsket” before this inactivity will no longer be guaranteed. The customer shall then be invited to repeat his selection of Christofle products from the moment he logged onto the Website.

A summary of the order, in French for customers domiciled in Metropolitan France and in English for customers domiciled in Italy, in Germany, in Spain, in United Kingdom, in Belgium, in Luxembourg and in the Netherlands, shall be sent to the customer without delay at the email address provided by the customer. To this end, the customer formally accepts the use of email for the summary by Christofle of the content of his order. The Terms and Conditions of Sale shall be attached in PDF format to this order confirmation email. By retaining this email and/or printing it, the customer holds proof of the order which Christofle recommends he retain. The customer must notify Christofle Customer Service immediately of any errors and/or omissions contained in this summary. Moreover, the customer will be able to access the history of his order(s) by clicking on the “My Account” icon.

This email contains, inter alia, all the information provided by the customer in addition to the price and the time limits for payment accepted, with an indication, as the case may be, of any difficulties or reservations raised by the order. Furthermore, upon delivery, the customer shall receive, for each of the products, written confirmation, inter alia, of the price paid and the delivery costs charged.

The information recorded by the Website as summarised in this email constitutes the proof of all the transactions between Christofle and its customers.

Pursuant to article L134-2 of the French Consumer Code and its implementing decree, when an order involves a sum equal to or greater than €120, Christofle shall retain the document which embodies the contract by email for a period starting from the conclusion of the contract until the date of delivery of the item and for a period of ten years starting from that date. The customer shall have access to this document subject to a simple request made to Christofle Customer Service. Moreover, and irrespective of his order amount, the customer may view the invoice of his order(s) by clicking on the “My Account” icon.

Christofle reserves the right to refuse and/or cancel any order of a customer with whom there was a dispute relating to a prior order or for any other legitimate reason and, in particular, if the customer infringed these Terms and Conditions of Sale.

All the orders placed on the Website are intended solely for the personal use of customers. The customers or recipients of the products are prohibited from reselling the ordered Christofle products in part or in full.

 

PRICE / AVAILABILITY

The price in Euro of the Christofle products presented on the Website includes VAT (incl. VAT), excludes engraving costs, where applicable, and excludes delivery costs. Any change in the rate of VAT shall be passed on immediately to the sale price in Euro of the Christofle products offered for sale on the Website, it being specified that the products are sold at the current rates as displayed on the Website on the day the order is placed.

The price in Euro (incl. VAT) of each of the products that the customer wishes to buy, in addition to the amount of the carrier costs for their delivery, shall be communicated to him when he places his order on the Website in “My BasketBag” before validation of his order and in the email summarising the order that shall be sent to him by Christofle. Moreover, on delivery, the customer shall receive, for each of the Christofle products delivered, written confirmation of the price paid in Euro detailing the price in Euro of the Christofle products and the delivery costs in Euro relating thereto.

Product and price offers are valid as long as they are visible on the Website, and insofar as stocks are available.

For this purpose, indications as to the availability of products are provided to the customer when he is placing his order. Errors or amendments may exist in exceptional circumstances, especially in the case of simultaneous orders of the same product by several customers. Should a product be unavailable after you have placed your order, Christofle shall inform the customer of this by email as soon as possible, proposing that the customer either order another product presented on the Website as a replacement, or that he cancel the order. If the customer chooses to cancel his order, a refund shall be issued no later than 30 days from payment if the customer’s bank account has been debited. 

Christofle reserves the right to change the products and the prices of the products offered on the Website at any time and without prior notice, it being specified that those offered for sale and their corresponding prices shall be those in force when the order is placed, as accepted by the customer when validating this latter.

 

PAYMENT TERMS

Any order placed on the Website must be paid for by the customer immediately after the validation of the order by debit from his bank account by clicking on the “Pay now” icon.

Orders may be paid for by bank card only, in Euro only and the following credit cards are accepted: Visa®, Eurocard®/Mastercard®, American Express®, issued on bank accounts domiciled in Metropolitan France, including Corsica and Monaco, in Italy, in Germany, in Spain, in United Kingdom, in Belgium, in Luxembourg and in theNetherlands.

The bank card shall be debited in Euro when the order is placed and the payment process is completed by the customer in the secure payment environment integrated into the Website by Ogone. Therefore, the customer authorises his bank in advance to debit his account in view of the records or statements sent via the payment module, even in the absence of invoices hand signed by the card holder. The Christofle products ordered remain the property of Christofle until the price has been collected in full by Christofle.

To this end, the customer guarantees Christofle that he is the card holder and that the name displayed on this bank card to be debited is indeed his own, then provides, in a secure environment on the Internet, the sixteen-digit number and the expiry date of his bank card, in addition to the numbers on the signature strip on the back of his bank card.

Within the framework of Internet payments, and in order to combat Internet fraud, a control shall be carried out online with competent banking establishments and bodies, examined via the system of the company Ogone. It is hereby specified that Christofle does not collect and does not retain the details of customers’ bank cards. 

Information concerning payments is subject to an automatic data process separate from that of Christofle and managed by Ogone. The customer has the same rights as those granted by Christofle concerning the processing of data and in order to exercise them, the customer shall contact Ogone at the following address: http://www.ogone.fr.

In the case whereby, for any reason whatsoever (opposition, refusal of the forwarding office etc.), the debit of the sums owed by the customer proves impossible, the purchasing process on the Website shall be cancelled.

 

DELIVERY

The products bought on the Website may only be delivered to the address provided by the customer on the order form in Metropolitan France, including Corsica and Monaco, in Italy, in Germany, in Spain, in United Kingdom, inBelgium, in Luxembourg and in the Netherlands. Any delivery address located outside this territory or corresponding to a post office box shall be refused during the online ordering process.

Christofle products bought online shall be delivered to the customer’s address no later than three (3) working days starting from the day after the order has been placed for Metropolitan France, including Corsica and Monaco, Italy, Germany, Spain, United Kingdom, Belgium, Luxembourg and the Netherlands, subject to payment in full of the price in principal and other charges.

If the order is not delivered on the delivery deadline indicated, the customer may, after a period of seven (7) days, ask for the sale to be cancelled and for a refund of all the sums paid.

Several methods of dispatch, in addition to their respective rates and delivery times, shall be offered to customers:

-         delivery either by Chronopost for Metropolitan France, including Corsica and Monaco,
-         delivery either by courier via Cergy Course Express for inner-city Paris only, and
-         delivery either by DHL for Italy, Germany, Spain, United Kingdom, Belgium, Luxembourg and theNetherlands.

Delivery by courier via Cergy Course Express is applicable for inner-city Paris only and provides same day delivery for any order placed before eleven (11) am or the following morning for an order placed after eleven (11) am. 

The price lists of dispatch payable by the customer will be detailed in the procedures for ordering.

After dispatch of the ordered Christofle products, Christofle shall send the customer a dispatch confirmation email, in French for customers domiciled in Metropolitan France and in English for customers domiciled in Italy, in Germany, in Spain, in United Kingdom, in Belgium, in Luxembourg and in the Netherlands, and an order tracking number.

It is recommended that the customer check the conformity of the products at the time of delivery and, in particular: either, indicate any anomalies noted on the delivery slip, in the form of handwritten reservations accompanied by his signature, or contact Customer Service by email at service.clients@christofle.com, or contact Customer Service by telephone (33)2 35 05 99 58 the monday to friday from 10AM to 6PM, or send Customer Service a letter detailing the defect or the non-conformity noted.

No defective and/or non-conforming item may be exchanged before being sent back to and received by Christofle. The product must be in its original and complete condition.

 

RIGHT OF WITHDRAWAL

The customer benefits from a withdrawal period of 14 whole days starting from the date of receipt of the Christofle products ordered on the Website. He must return the Christofle products at his cost, in their original and complete condition. To do that, the customer has to call our customer service :+1 (360) 777-5260 Monday to Friday from 10AM to 6PM or has to send an email to customer.service.americas@christofle.com

Christofle products that are returned incomplete, modified, spoiled, damaged and/or discoloured through the action of the customer shall not be refunded. Moreover, a Christofle product that has been personally engraved at the request of the customer may not be returned under the right of withdrawal. Indeed, pursuant to article L121-20-2 3rd point of the French Consumer Code, the customer does not have the right of withdrawal for “goods made to the consumer's specifications or substantially personalised […]”.

Subject to compliance with the time limit and reservations noted above, Christofle shall pay a refund of all sums advanced by the customer, including the initial delivery costs invoiced by Christofle to the customer, into the customer’s bank account corresponding to the bank card used on the day the order was placed, within 14 days of the date on which the right of withdrawal was exercised.

With regard to the use of the “Gift Service”, the benefit of the right of withdrawal belongs exclusively to the customer who placed the order and this right of withdrawal may not be exercised by the recipient of the gift under any circumstances. 

In the event that the terms and conditions set out above for exercising the right of withdrawal have not been respected but the product has been sent back to Christofle by the customer, the customer may have the returned Christofle products re-delivered, at his cost, in the condition in which they were returned to Christofle.

 

CONFORMITY

In the event of non-conformity of the Christofle product delivered to the customer, the customer may request that Christofle: repair or replace the product or, failing the said repair or replacement of the product within a period of thirty (30) days after the request has been made by the customer to Christofle, refund the price of the product ordered on the Website and under the following terms and conditions.

In any case, the products must be returned. To do that, the customer has to call our customer service : +1 (360) 777-5260, or has to send an email to customer.service.americas@christofle.com.
Christofle products that are returned incomplete, used, modified, spoiled, damaged and/or discoloured through the action of the customer shall not be refunded.

Subject to compliance with the time limit and reservations noted above, Christofle shall pay a refund of all sums advanced by the customer, including the initial delivery and return costs, into the customer’s bank account corresponding to the bank card used on the day the order was placed, within thirty days of receipt by Christofle of the returned products.
In any case, these provisions do not deprive the customer of the benefit of the legal guarantees set out hereafter.

 

CUSTOMER SERVICE

For any request for information, in order to track his order, to exercise his rights or any claims, the customer may contact Christofle Customer Service at this address: Orfèvrerie Christofle SAS – Service Client e-commerce – Route de Duclair 76480 Yainville – FRANCE and on the non-premium rate number +1 (360) 777-5260  from Monday to Friday from 10AM to 6PM or by email at the following address:customer.service.americas@christofle.com.

LEGAL GUARANTEES

The Christofle products sold on the Website are subject to the terms and conditions for French legal guarantees stipulated by articles L211-4, L211-5 L211-12 and L211-13 of the French Consumer Code and by articles 1641 and 1648 paragraph 1 of the French Civil Code.

Article L211-4 of the Consumer Code
The seller is required to deliver a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery.
He is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if he assumed responsibility thereof or had it carried out under his responsibility. 

Article L211-5 of the Consumer Code
To conform to the contract, the product must:
1. Be suitable for the purpose usually associated with such a product and, if applicable:
- correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or model;
- have the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the producer or his representative, including advertising and labelling;
2. Or have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and to which the latter agreed to.
Article L211-12 of the Consumer Code
Action resulting from lack of conformity lapses two years after delivery of the product.
Article L211-13 of the Consumer Code
The provisions of the present section do not deprive the buyer of the right to bring an action on account of latent defects as provided for in Articles 1641 to 1649 of the Civil Code or any other action of a contractual or extracontractual nature to which he is entitled under the law.
Article 1641 of the Civil Code
A seller is bound to a warranty on account of the latent defects of the thing sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lesser price for it, had he known of them.
Article 1648 paragraph 1 of the Civil Code
The action resulting from redhibitory vices must be brought by the buyer within a period of two years following the discovery of the vice.

 

INTELLECTUAL PROPERTY

All the elements (texts, images, drawings, models, logos, visuals, animations, videos, etc.) of the Website are and remain the exclusive property of Christofle. It is expressly prohibited to reproduce, operate, circulate, use and/or modify, in full or in part, for any reason whatsoever and by any means whatsoever, any one of the said elements and/or create works derived from them. 

The “Christofle” brand, and more generally all the other brands, illustrations, images and logos featuring on Christofle products, their accessories and/or their packaging, whether registered or not, are and shall remain the exclusive property of Christofle. Any total or partial reproduction, distribution, transmission, modification and/or use of these brands, illustrations, images and logos, for any reason or on any medium whatsoever, without the express and prior agreement of Christofle, is strictly prohibited.

The same applies to all authors’ rights, copyrights, drawings and models, patents and domain names which are the exclusive property of Christofle. 

No hypertext link to the Website is authorised without Christofle’s prior, express agreement of.

Any reproduction or representation, in full or in part, of the Website or any one of the elements featured thereon, constitutes an infringement and may incur the civil and criminal liability of its perpetrator.

 

FORCE MAJEURE

The performance by Christofle of all or part of its obligations shall be suspended in the event that an exceptional circumstance or a case of force majeure occurs which hinders or delays the performance thereof. Such cases are, inter alia, without this list being exhaustive, war, riots, insurrection, social unrest, total or partial strikes, including transport, of any kind, interruption in production, interruption in the supply of energy and/or electricity and Christofle supply problems.

Christofle shall inform the customer of such exceptional circumstances or cases of force majeure within fourteen days of their occurrence. In the case whereby this suspension continues beyond a period of fifteen days, the customer will then be entitled to cancel the current order, and will then be refunded according to the terms and conditions set out above.

 

LIMITATION OF LIABILITY

Christofle may not be held liable for damage resulting from the use of the Internet network such as inter alia the loss of data, intrusion, virus, disconnection, Internet network interruption, or other problems beyond its control.

 

NON-WAIVER

The fact that Christofle refrains from requiring the performance of any one of the provisions of these Terms and Conditions of Sale at any given time may not be interpreted as constituting a waiver of the right to subsequently invoke the said total or partial non-performance.

 

VALIDITY OF THE TERMS AND CONDITIONS OF SALE

If any one of the provisions of these Terms and Conditions of Sale is declared null and void in full or in part, the other provisions and the other rights and obligations arising from these Terms and Conditions of Sale shall remain unchanged and shall still be applicable if their application is not rendered impossible.

 

APPLICABLE LAW / DISPUTES

These Terms and Conditions of Sale are subject to French law unless otherwise stipulated by mandatory provisions such as those arising from Regulation (EC) n°593/2008 of 17th June 2008 regarding the law applicable to contractual obligations (Rome I).

Any dispute likely to result in the interpretation and/or performance of these Terms and Conditions of Sale, and failing amicable agreement, shall be subject to the exclusive jurisdiction of the French courts, unless Council Regulation (EC) n°44/2001 of 22nd December 2000 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters (Brussels I) applies.

 

CREDITS

All models are the exclusive property of Christofle.
Non-contractual photographs.
Any reproduction, partial or total, without the permission of Christofle, is prohibited.

 

PRODUCTS SECTION

Xavier de Bascher, Stéphane Garrigues, Peter Knaup, Claude Weber, Patrick Mouna, Vincent Thiber et Gwenaëlle Dautricourt, Jean-Michel Kollar, Luxproductions.com, Jean Oddes/David Silva, masaki-okumuara.com and Christofle

 

LIFESTYLE SECTION

Luxproductions.com

 

DESIGNERS SECTION

Andrée Putman © Brigitte Baudesson
Andrée Putman © Xavier Béjot – Tripod Agency
Andrée et Olivia Putman © Xavier Béjot
Jean-Marie Massaud © Pierre Monetta
Marcel Wanders © Anja Van Wijgerden
Ora-Ito © Ellen Von Unwerth

 

COLLECTIONS SECTION

Luxproductions.com

 

THE BRAND SECTION

The Brand

© Luxproductions.com : Lifestyle photographs
© Vincent Thibert : Arborescence Candelabra

THE FOUNDATION

The Brand

© Luxproductions.com : Lifestyle photographs

The Design

© Luxproductions.com : Lifestyle photographs
© Luc Boegly : Panels and doors designed by Christian Heckscher, manufactured by Christofle and exposed in Genève Intercontinental
© DR : Golf club
© Alain Gelberger : Straws

The Know-How

© Claude Weber : photographs of Christofle Workshops in Normandy
© Luxproductions.com : Lifestyle photographs

The Heritage / Legacy

© Christofle Archives: photographs in B&W and drawing
© Jean-Michel Kollar : portrait of Charles Christofle
© Stéphane Garrigues : Teapot
© Patrick Lazic : Louvre Museum

Material

© Claude Weber : photographs of Christofle Workshops in Normandy
© Jonas Bresnan : visual advertising for Collection 925 bracelet
© Luxproductions.com : Lifestyle photographs

The company

© Luxproductions.com : Lifestyle photographs
© Claude Weber : photographs of Christofle Workshops in Normandy